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Store Policy: Due to the fully customized, made-to-order nature of our items, all sales are final. We are unable to process returns or exchanges, and we cannot accept cancellations after 48 hours.

Refund Policy

Kreative Gems Returns, Refunds, and Claims Policy

At Kreative Gems, we strive to ensure your complete satisfaction. Below are the guidelines for returns, refunds, and claims:

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1. Returns & Refunds

Refunds are only available for products with defects, such as leaks or manufacturing flaws. To qualify, customers must notify us of the issue within 7 days of delivery by contacting our team via email. All items must be unused, in their original packaging, and accompanied by proof of purchase (e.g., order number or receipt). Approved refunds will be processed to the original payment method within 5–7 business days.

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2. Damaged Items in Transit

If your item arrives damaged due to shipping, please contact the mailing carrier directly to file a claim. We recommend inspecting your order immediately upon delivery and documenting any visible damage with photos. While we cannot process refunds for transit-related issues, we’re happy to assist with carrier claim documentation if needed.

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3. Non-Qualifying Situations

Returns or refunds are not provided for:

  • Buyer’s remorse or change of mind.

  • Damage caused after delivery (e.g., accidental drops, misuse).

  • Items without proof of purchase or reported after the 7-day window.

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4. Contact Us

For claims or assistance, reach out within 7 days of delivery at:

  • Email: kreativegems2@gmail.com

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We aim to resolve all issues promptly and fairly. Thank you for supporting Kreative Gems!

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