Kreative Gems

Order Policy & Customer Disclosure

​

Welcome to the Kreative Gems family! Please take a moment to review our official shop policies. Completing your order indicates that you accept and agree to the following guidelines:

​

Production & Handcrafted Timeline

Please allow 2 to 3 weeks for your custom piece to move through our production lineup before the handcrafting process begins.

​

Order Accuracy

Double-check your order details carefully before submitting your payment. To ensure efficient production, decal designs cannot be altered, swapped, or substituted once your order is confirmed.

​

Single-Decal Policy

To maintain our standard of quality and precision, each custom cup accommodates exactly one decal. Please purchase strictly one decal per cup.

​

The Beauty of Handmade

Every product from Kreative Gems is individually crafted by hand. Subtle variations or minor uniqueness are natural features of artisanal work rather than defects, making your piece truly one of a kind.

​

All Sales Final

Due to the fully customized, made-to-order nature of our creations, all sales are final. We are unable to accept returns, exchanges, or order cancellations after 24 hours.

​

Thank you for choosing Kreative Gems to bring your custom ideas to life! We are so excited to craft something radiant for you. 💎