Privacy Policy | Kreative Gems

Last updated: August 28, 2026

his Privacy Policy describes how Kreative Gems (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our Site or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details: Name, address, phone number, and email.
Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information: Username, password, security questions, and other information used for account security purposes.
Customer support information: Information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, including our website hosting, infrastructure, and e-commerce platform providers (such as Wix.com).
Payment processors, who collect payment details (e.g., credit/debit card information, billing address) to fulfill orders and perform our contract with you.
Tracking and analytics technologies (pixels, web beacons, SDKs) when you visit our Site, open or click on emails, or interact with our advertisements.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to perform our contract with you—processing payments, fulfilling orders, sending transaction notifications, managing your account, arranging shipping, and facilitating returns/exchanges.
Marketing and Advertising: We may use your personal information to send promotional communications by email, text message, or postal mail, and show tailored ads on our Site and third-party sites.
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity.
Communicating with You & Service Improvement: We use your personal information to provide responsive customer support and continuously optimize our Services.

Like many websites, we use Cookies on our Site to remember your actions and preferences, run analytics, and improve user experience.

Most browsers automatically accept Cookies by default, but you can choose to remove or reject them through your browser controls. Please note that blocking Cookies may negatively impact your user experience and cause certain features to function incorrectly.

Our website also recognizes the Global Privacy Control (GPC) signal. If you notify us of your preference through GPC, we will treat it as a valid request to opt out of sharing/targeted advertising for that browser or device.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business operations, and legal reasons, including:

Vendors & Service Providers: IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
Business & Marketing Partners: To advertise and provide services to you under their respective privacy policies.
With Your Consent: When you direct us to share information (e.g., shipping partners, social media integrations).
Corporate Transactions & Legal Obligations: In connection with business transfers/mergers, subpoenas, search warrants, or court orders.

Category of Personal InformationCategories of Recipients

Identifiers (Name, email, phone number, address)Vendors, service providers, business & marketing partners

Commercial Information (Order history, support records)Payment processors, fulfillment partners, business partners

Internet / Network Activity (Usage Data, IP address)Analytics providers, marketing partners

Geolocation Data (Approximate location via IP)Service providers, analytics partners

Third-Party Websites and Links

Our Site may provide links to platforms operated by third parties. If you follow links to external sites not controlled by us, please review their privacy policies. We do not guarantee and are not responsible for the privacy or security practices of external websites.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention

While we take standard measures to protect your data, no security system is impenetrable, and transmission over the Internet cannot be guaranteed 100% secure. We retain your personal information only as long as necessary to maintain your account, fulfill orders, resolve disputes, and comply with legal obligations.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to Access / Know: Request access to the specific pieces and categories of personal data we hold.
Right to Delete: Request deletion of personal information we maintain about you.
Right to Correct: Request corrections to inaccurate personal details.
Right to Data Portability: Request a copy of your personal information in a structured, commonly used format.
Right to Opt-Out / Restrict: Opt out of targeted marketing or request restricted processing.
Withdrawal of Consent: Withdraw previously granted consent at any time.

You may exercise any of these rights by contacting us using the details below. We do not discriminate against users for exercising their privacy rights.

Contact

If you have questions about our privacy practices, wish to update your details, or want to exercise your privacy rights, please contact us at:

Email: kreativegems2@gmail.com